Shipping Policy
Q: Can I ship my order to my P.O. Box?
A: Sorry, we don’t ship to P.O. Boxes.
Q: Can I ship to more than one location on one order?
A: There is a limit of one “ship to” address per order.
Q: Why didn’t I receive my order this weekend?
A: Shipments are delivered Monday through Saturday only. Please be certain to give a physical ship to address (no P.O. boxes).
Q: Shipping transit times for domestic orders
A: Standard shipping can take between 7 to 10 business days. Express Shipping can take between 2 to 5 business days.
Q: Shipping transit times for international orders
A: • International Economy – Up to 21 business days from product availability (depending on country).
• International Express – Typically take from 7 to 10 business days from product availability (depending on country).
NOTE: The recipient of shipments outside of North America will be responsible for paying duties and taxes (including VAT) upon receipt. Customs policies vary among countries, please contact your local customs office for additional information. All orders are charged in US Dollars, customer is responsible for exchange rate. Customs charges are applied due to international trading standards/requirements and are not solely implemented by our shipping polices.
*Transit times do not include order processing times*
Q: How long will it take to produce my order before it ships?
A: All stock items, with current product availability, will fulfill within 1-3 business days.
Q: What if an item is out of stock?
A: If an item(s) is not in-stock at the time your order is fulfilled, the item(s) will be removed from your order and the remainder of your order will ship. You will receive an email notification upon shipment, referencing those items that were fulfilled, as well as those item(s) removed. The amount originally authorized on your payment will be adjusted accordingly and only reflect those item(s) fulfilled. To check on status of your order, login and go to your order in MY ACCOUNT or contact our support team.